Welcome to the updated E-Portal of the Bulgarian Customs Agency

The E-Portal is the place where you can find the needed information explaining how to communicate with Bulgarian customs entirely electronically – here is the access to the information systems of the Customs Agency and the Directorate-General for Taxation and Customs Union (DG TAXUD), as well as up-to-date information and documentation concerning those systems and their performance.


You can get acquainted with the new features that our portal offers you in the " External users’ User guide".


If you are visiting the Customs Agency's E-Portal for the first time, we recommend you to look through the "Getting to E-Portal" section in advance.


You have a question? You want to know how to use a certain service on the E-Portal? Everything that interests you and is important to you concerning your electronical interaction with Bulgarian Customs is collected and interactively presented to you in the sections "What is ...?" And "How to ...?" Don't miss them!


In “Help” section, you'll find answers to frequently asked questions, as well as contact information.


In order to facilitate the users, the portal offers a set of subscriptions for automatic notification of the new publications in the portal, including the announcement of the unavailability of Bulgarian Customs’ information systems.


Use the Bulgarian Customs Agency e-Portal 24/7/365 at no cost. Save time and stay informed.



  • 15.04.2022 S2S - SSL certificate communication from 03.05.2022

    Due to a planned shift to a new generation of communication equipment and in order to facilitate Economic Operators as of 03.05.2022 the direct exchange of data between the Information Systems of the Customs Agency and the Information Systems of Economic Operators type "system-system" will be provided only by communication with SSL certificate – an option available to Economic Operators from 2020.


    In this regard, as of 03.05.2022 the possibility of direct data exchange between the Iinformation Systems of the Customs Agency and the Information Systems of the Economic Operators type "system-system" will be terminated by using the currently existing site-to-site IPSec VPN tunnel. This only applies to EOs, which currently have a built-in VPN tunnel - B2B)


    If further assistance is needed, you can register your request at https://servicedesk.customs.bg, send an email to servicedesk@customs.bg (where you will receive a registration number immediately) or contact + 359 2 98594980 (where your request will be registered by Service desk’s operator in order of its reception).